FAQ

WHAT ARE YOUR HOURS?

- On Mondays, I handle all scheduled consults and client zoom meetings from 11am-4pm. - Monday, Tuesday, Thursday, & Friday I respond to all emails from 11am-4pm. Closed on all Holidays.
HOW DOES THE DESIGN PROCESS WORK?

- First, choose the design service that suits your needs best & book the service. - Within 24-48 hours I will send an email to collect your content. *All content is due at least one day prior to your project start date* - Once your content is in, we work on the designs the week of your project start date and send them to you within a week. - Once you have approved all of the design mock-ups, I'll finalize all files and send them over to you or upload them directly to your website builder.
WHAT IS THE TURNAROUND TIME?

Standard turnaround time for all services is approximately 72 hours once I receive all project materials. However, please note that turnaround times are subject to change depending on the nature and complexity of the assignment. I strive to deliver high-quality work promptly, but certain projects may require additional time for thorough completion. Thank you for your understanding and cooperation.
WHAT IS THE REFUND POLICY?

- Once the service process has begun, the client is responsible for all services fees. We don’t offer refunds. - If you wish to cancel the service, you must do so 24hrs before the start date.