Question 1

WHAT ARE YOUR HOURS?

Accepted Answer

- On Mondays, I handle all scheduled consults and client zoom meetings from 11am-4pm.

- Monday, Tuesday, Thursday, & Friday I respond to all emails from 11am-4pm.

Closed on all Holidays.

Question 2

HOW DOES THE DESIGN PROCESS WORK?

Accepted Answer

- First, choose the design service that suits your needs best & book the service.

- Within 24-48 hours I will send an email to collect your content. 
*All content is due at least one day prior to your project start date*
- Once your content is in, we work on the designs the week of your project start date and send them to you within a week.

- Once you have approved all of the design mock-ups, I'll finalize all files and send them over to you or upload them directly to your website builder.

Question 3

WHAT IS THE TURNAROUND TIME?

Accepted Answer

Standard turnaround time for all services is approximately 72 hours once I receive all project materials.

However, please note that turnaround times are subject to change depending on the nature and complexity of the assignment.

I strive to deliver high-quality work promptly, but certain projects may require additional time for thorough completion. Thank you for your understanding and cooperation.

Question 4

WHAT IS THE REFUND POLICY?

Accepted Answer

- Once the service process has begun, the client is responsible for all services fees. We don’t offer refunds.

- If you wish to cancel the service, you must do so 24hrs before the start date.

FAQ